Our promise to our clients

• We always endeavour to be on time but sometimes things happen outside of our control.  If there are any delays that affect your appointment we will notify you.
• We are a free flow salon and respect your right of choice in who treats you at Urban Eden beauty, we are a team working towards the same goal of client satisfaction.
• We will ask for your email address for all appointment  confirmation and reminders, please let us know if you do not want this to be used for news, special offers and marketing material.
• Everyone is welcome and we will respect your privacy, religion, lifestyle and the things you choose to share with us, confidentiality is at the heart of what we do.
• We work hard to select the best products available for your treatments and at times without notice we may change brands, if a patch test is required we will contact you prior to your appointment.
• We aim to give 100% client satisfaction at all times, if you feel we are not achieving  this please tell us before you tell anyone else. 
• We will always try to resolve and settle any problems arising from treatments, client satisfaction and quality is of the upmost importance to us.
• We adhere to a strict 24 hour cancellation policy and keep electronic records of  all missed appointments, lateness and cancellation fees owing.  Full details can be found on this website under cancellation policy.  On boooking an appointment you are accepting these terms.
• We promise to uphold and maintain regular training in all treatments including Medik8 skincare and chemical peels, Rejuvapen Micronedling, Lightfusion phototherapy facials,  Lycon female intimate waxing, Vita Liberata spray tanning, LVL Lash lift, Mii brow and make up, CND Shellac, CND Vinylux, Hopi ear candles, IBX nail repair, Footlogix Pediceuticals, Barbicide and Mundo salon hygiene, Behind the mask and MASCED (skin surveillance) training and  many more treatments.
• We promise to follow and uphold strict hygiene procedures and guidelines in line with manufacturers and industry guidelines and standards.
  
  

What we ask of our clients

• To arrive on time for your appointment and to allow for traffic and parking.  There are 90 FREE car parking spaces so be patient and 1 will become available.
• To complete and sign our consultation form.
• To inform us at anytime of anything that could affect your treatment with us including but not limited to medicine, pregnancy, illness, operations, cosmetic procedures, fillers, botox, AHA, BHA and other topical treatments.
• To read and adhere to our strict 24 hour cancellation policy, this will be enforced at all times but rest assured we will exercise our discretion when dealing with delicate or matters of a sympathetic nature.
• To respect our staff, clients and premises.
• To inform us in person, telephone or by email of any problems arising or concerning your treatments.
• To give us the opportunity to leave you feeling 100% satisfied with the service you have received and if not to tell us first before you tell anyone else.
• To make a note of your appointment and check your confirmation emails, your appointment is your responsibility.

Kerry - Owner/Beauty Therapist NVQ Level 2 & 3 in Beauty Therapy, City and guilds teaching (7407) qualification
Hi I'm Kerry and I have been a Beauty Therapist for over 20 years now and have owned the salon for 12 of those fantastic years. I take real pleasure from the treatments I perform and the services I am providing my valued customers. I have predominantly worked in salons in Chandlers ford and taught for 1 year in further education prior to opening my own salon.
I am extremely passionate about service, quality products and knowledge and feel these are the key to a successful business. I love all aspects of my job but I am particularly passionate about intimate waxing, massage, LVL, pedicures and results driven skincare brands like Medik8. I always feel less is more, slow and steady wins the race and always stay true to yourself and your values.
I look forward to meeting you.

Amy - Head Therapist NVQ level 2 and 3 in Beauty Therapy
Hi I'm Amy and I have worked at the salon since leaving college and I even done my work experience here.  I have been full time for 7 years and recently became head therapist to assist in the day to day running of the salon. I love all things beauty and despite my tiny frame, I have thumbs of steel for swedish massage.  I really enjoy all aspects of waxing and nail care especially nail art, you will often find me happily stamping patterns on peoples nails.
I look forward to meeting you soon.

Alison - Beauty Therapist NVQ level 2 & 3 in Beauty therapy
Hi I’m Alison and I’m the newest member of the Urban Eden family. I have been in the beauty industry for 5 years and worked in spas and salons.
I have a real passion for brows and lashes, massage and waxing. I’m happy working away transforming my clients and assisting them in feeling confident in their own skin.
When I'm not at work you will find me socialising, laughing and singing, I love to gig in my local pubs with my Dad.

I look forward to meeting you soon.

Kelley - Nail Technician
Hi I'm Kelley and I'm originally from Durban in South Africa and now calling the Uk and the colder climate home. I used to own my own salon and have over 8 years experience in the Beauty industry but now specialising in natural nail care and freehand nail art.
I love my family especially my Nan, nail art and purchasing nail art supplies ( I may have a problem). When I'm not at work you will find me curled up with a good book.

​I look forward to meeting you soon.