Cancellation policy

We completely understand that  things can happen at the  last minute and can assure you that we will be sympathetic in certain circumstances.  Please be kind enough to provide us 24 hours notice for cancelling appointments. We have a 24 hour answerphone or email us at urbanedenbeauty@hotmail.com

All clients are given the opportunity to provide us with an email address to confirm their appointment and also send a 24hr reminder to, our system sends these automatically and tracks their dispatch. 

1.  Failure to provide notice of cancellation will result in a 50% of treatment value cancellation fee added to your next salon appointment.  

2  .Failure to show for your appointment will result in FULL PAYMENT being  added to your next salon visit. 

3. More than 2 missed appointments may result  in refusal of future bookings and treatments without payment upfront at time of booking.

4.  If you are running late please be kind enough to notify us so we can rearrange or plan your treatment accordingly this may involve decreasing treatment time.  Clients arriving late will still be charged the full treatment price even if their treatment is amended.

Regrettably we have had to put these measures in place due to an increase in failures to show and notice periods for appointments. On occasions we will exercise our discretion at implementing the policy but the Managers decision is final and all staff are in full support of the policy and will implement it.

Our salon is a space for people to relax and de-stress so we please ask mobile phones are switched to silent and Children only accompany you if absolutely necessary.